A rich messaging platform that enables you to drive engagement with your customers and users through advanced messaging capabilities including RCS and WhatsApp with SMS.
Datafon Engage enables you to engage with your customers across multiple channels, wherever they are, throughout their journey.
Datafon Engage brings together a hierarchy of messaging and communication capabilities from SMS to RCS ensuring your business communications are always delivered, rich and engaging in order to drive customer engagement and boost your conversion rates.
Datafon Engage enables you to engage with your customers across multiple channels, wherever they are, throughout their journey.
Datafon Engage brings together a hierarchy of messaging and communication capabilities from SMS to RCS ensuring your business communications are always delivered, rich and engaging in order to drive customer engagement and boost your conversion rates.
Our customers use Datafon Engage to securely communicate across their entire customer journey. From transactional messages to conversational support, we ensure every interaction is delivered through the right channel at the right time.
Fulfilment
Order Confirmation
Aplication Processing
Appointment Scheduling
Customer Support
Consent capture
Multi Factor Authentication over popular channels that your customers are already using
As part of our service offering, we provide you with access to our proprietary, configurable Chat Bot platform which offers integration with ChatGPT AI and supports popular communication channels.
API
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INTEGRATED
Datafon Engage x Number Validate
Datafon Engage is integrated with the Number Validate service, allowing customers to verify that phone numbers are real, active, and reachable before sending messages.
Datafon helps to meet these challenges through our Datafon Engage services – Engaging messages on any device over any channel.
Provide app-like experiences without creating apps – making it easy for customers to engage, take action, and stay connected—all within their preferred channel.
Create branded experiences on the devices and channels where your customers already are
Prioritise specific delivery channels with fallbacks to ensure your message gets there in the most efficient way
Tailor your content to the recipient
Bring conversations to life with richer communication
Send maps, videos, and images
Use suggested actions for quick replies
Leverage pre-integrated ChatGPT services
Integrate workflows and processes via API
Leverage integrated Datafon Verification services
All of Datafon’s services are managed and secured using our enterprise grade cloud infrastructure and managed in accordance with Datafon’s ISO 27001 and ISO 9001 accredited procedures.
These ISO standards provide our organisation with a continually improving Information Security Management System (ISMS) and Quality Management System (QMS) that ensure that our business is continually improving how it serves our customers and protect the information (data) we process.
